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If you have any questions about Primal Health products or services, or if you have questions about your recent order we want to hear from you!
You may reach us by emailing our customer support team at:
You may reach us by calling us at: 1.877.300.7849
Our support hours are Monday thru Friday from 9am – 5pm central standard time.

Primal Health, LP
718 S Greenville Ave #100
Allen, Texas 75002

Processing and Shipping Information

All shipments are pending transaction approval and merchandise availability. Orders are processed and shipped Monday-Friday. Note that orders are not processed or shipped on weekends or US Postal holidays. Processing and shipping time does not allow for any issues that may occur regarding payment authorization or insufficient/invalid shipping address information. Once an order has been processed, the shipment cannot be cancelled. All orders are shipped via US Postal Service, according to USPS standards and regulations.

Domestic Orders:

Once orders are processed for shipping, the projected delivery time is generally within 3-5 business days for domestic (US) packages.

International Orders:

Please note that customs fees/import duties, taxes and other charges are not included in the amount of your purchase. These fees are the responsibility of the buyer, and are imposed according to the customs regulations for your country.

Processing time does not allow for any issues that may occur regarding payment authorization or insufficient/invalid shipping address information. Transit times can vary per country, but most international orders are generally received by the destination’s postal facility within 2-3 weeks of the ship date. However, it is possible for packages to be held in customs, as well as at the destination’s postal facility, which can add further delay.

Tracking Information:

At the time of purchase, you will receive an email notification containing confirmation of your purchase. This notification will also contain the login details for your account, which gives you immediate online access to any programs/reading materials purchased.

You can access your shipping details via our Customer Support Web Portal. Once logged in, click on the Tracking Tab.

Note, the tracking number assigned to your order is not recognized until ~24 hours after the item has been shipped. This allows time for the information to be processed and updated in the online tracking system. If you have not received your order within a reasonable amount of time (according to the timelines listed above), please contact us to verify the accuracy of your shipping address, and we will gladly reship your order, if necessary.

International Tracking:

The USPS tracking number assigned to your order will provide shipping status within US boundaries. However, this number will not provide shipment status for most international orders once the item has left the US, unless the receiving country’s postal system has registered with the USPS Tracking System. To check the status of your shipment beyond the US boundaries, please contact your country’s customs office or local postal facility for more information.

For additional assistance, please contact our Customer Support Team at 877.300.7849 Mon-Fri, 9 a.m. – 5 p.m. (CST), or login to the Customer Support Web Portal to submit your request via email.

Primal Health

Primal Health is dedicated to helping you achieve your personal health goals and improve your over all quality of life. Each product is specifically designed to inform and equip you with all the tools necessary for success. With over 400,000 satisfied customers across the world, we’re confident one of our products will do the same for you.


  • Primal Health Lp.

  • 718 S Greenville Ave #100
    Allen, Texas 75002

  • 1-877-300-7849